Need a hand with the app?

To ask any questions or request support, please contact:

Include your name, the delivery org you drive for, and your device type (iPhone or Android) — it helps us track down the issue faster.

In the app

What Flowhub Driver does

A quick reference for every part of the app, in case you're not sure what a screen is for or what it's supposed to do.

Clock in with a vehicle and odometer reading, take a break or gas stop, and clock out at the end of the day.

See every stop assigned to your shift, in order, with the details you need to get there.

Confirm a customer's identity before completing an age-restricted delivery.

Record payment taken at the door so it's tied to the right stop.

GPS runs automatically while you're clocked in — it's required for compliant delivery and turns off when your shift ends.

Flag an issue or cancel a delivery directly from the stop if something goes wrong.

Get alerted about new stops, route changes, and shift-related updates in real time.

Before you email

Shift won't start: Make sure location permission is set to "Always" and battery optimization is off for the app — both are required before the start-shift slider unlocks.
Stuck on a stop: Force-quit and reopen the app, then check the stop again from the route list — most stop-loading issues clear up after a refresh.
Wrong odometer reading: Odometer entries can't go below your last recorded reading. If a number looks wrong, email us with your shift date and we'll correct it.
Shift open on another device: A shift can only be ended from the device that started it, or by your dispatcher — contact your dispatcher if that device isn't available.